{"id":2099,"date":"2020-12-08T09:37:03","date_gmt":"2020-12-08T08:37:03","guid":{"rendered":"https:\/\/www.nologoracing.com\/qa\/"},"modified":"2026-07-29T18:14:04","modified_gmt":"2026-07-29T16:14:04","slug":"qa","status":"publish","type":"page","link":"https:\/\/www.nologoracing.com\/en\/qa\/","title":{"rendered":"Q&A"},"content":{"rendered":"\t\t
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Q&A<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I be sure which size to choose?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The size guide is available next to each product in the shop!<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I contact the NOLOGO team? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The email to contact Nologo staff is available in the ” contact<\/a> ” section or directly by email at the following address: contact@nologosport.com<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will the stock be restocked? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We receive regular restocking so please contact us to be sure of the next delivery and don’t miss your order. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to proceed in case of a size error? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In order to ensure customer satisfaction with Nologo Racing products, customers wishing to exchange or return one or more items may do so under certain conditions:<\/p>\n

Each item must be returned in the same condition as when received, unused (with label) and in its original packaging. The package must be returned within 14 working days (date of delivery to the post office or carrier).<\/p>\n

The return label must include the customer’s precise address and that of the recipient:<\/p>\n

Nologo Racing, 345 chemin des petits Chassis, 26300 Ch\u00e2teauneuf-sur-Is\u00e8re, France<\/strong><\/p>\n

You are responsible for return shipping costs for orders under \u20ac200 (shipping not included). For orders over \u20ac200, we will cover the cost of returning the item for exchange (please contact us by e-mail: contact@nologosport.com in this case).<\/p>\n

The parcel must be accompanied by a note identifying the order and specifying the item(s) to be returned and exchanged.<\/p>\n

If there is a price difference between the old product(s) and the new product(s) during an exchange, Nologo Racing customer service will contact you.<\/p>\n

If there are no items to be exchanged immediately, we will issue a credit note for reimbursement. Customers can then use their credit note whenever they like, in the store, at sporting events or on the website. The credit note is valid for 2 years.<\/p>\n

Exchanges cannot be made unless this procedure is followed.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI am a club \/ a team and I have a customization project, how do I go about it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To best respond to your club and team projects, please contact Florian, our sales representative who will be able to answer you and accompany you at best: florian.carpanin@nologosport.com<\/p>\n

.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have a creation project for a personalized outfit, how can I do it? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please contact the team at contact@nologosport.com.
\nThe creation process remains quite long but achievable by our teams. To save time, it is preferable to already have your design in PDF format before contacting us.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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For orders to France and Europe: once your order is ready for shipment, you will receive an email containing the link to track your package.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs your website secure?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our site is secure and all payments are secure too. So don’t have any fears.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We accept payment by credit card, Paypal and Stripe.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long will it take for my order to be delivered?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once the order has been dispatched, it takes a maximum of three (3) days to receive the order in France. Five (5) days for destinations outside France. However, current supply problems may sometimes delay shipment.<\/p>\n

Orders to Switzerland and England have longer delivery times (approx. 10 days).<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you ship to .....?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We ship the products everywhere in France and Europe but also in all the United States thanks to our American subsidiary. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

How can I be sure which size to choose? The size guide is available next to each product in the shop! How can I contact the NOLOGO team? The email to contact Nologo staff is available in the ” contact ” section or directly by email at the following address: contact@nologosport.com When will the stock […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":31,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2099","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ, Orders, Sizing and Delivery | NOLOGO Racing<\/title>\n<meta name=\"description\" content=\"Sizing, shipping, returns and payment. 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